Help & services TT

No, vehicle availability changes every day (sometimes every hour).

We try to keep the availability up to date as much as possible, but it sometimes happens that, between the time you ordered and paid for your reservation, the vehicle is no longer available.

You will then be offered two choices:

• Another vehicle, you accept it and pay or will be refunded the difference in price
• A refund of the amount you have paid us (the refund can take up to 21 working days, depending on your bank)

Vehicles in temporary transit can only circulate in Portugal for a maximum of 90 days.

Customers who take delivery of their vehicles in Portugal and return them in Portugal cannot have a contract of more than 90 days.

To circulate in Portugal, vehicles in Temporary Transit need a customs document, the "Guia de Circulação".

Customers taking delivery of their vehicles in Portugal must, upon arrival, submit to the delivery center:

• a power of attorney (ask us)
• a copy of the registration certificate
• a copy of the passport
• the vehicle invoice

The delivery center is responsible for making the customs document for the customers. The customs document is registered directly on a platform only accessible to the Authorities.

For customers taking delivery outside Portugal, they can only circulate in Portugal for a maximum of 90 days and must also go to a customs office upon their arrival on Portuguese territory and request the document, or contact the delivery centers in Porto or Lisbon, which can take care of the procedures for the customers.

If an authority agent, during a check, stops the vehicle and realizes that it does not have the customs document, he will ask the customer to go to a Customs office to make the "Guia de Circulação" document within the following 48 hours.

Temporary transit is a customs and tax provision that allows any person residing outside the community territory to have a new vehicle during their stay in Europe and to acquire it, exempt from customs duties and VAT.

You will thus benefit from a specific French registration allowing free circulation in Europe.

In France, the delivery and return of the vehicle are free of charge (as well as in Geneva).

When you make your reservation, you can purchase accessories and have them delivered with the requested vehicle.

The price of the accessories is included in the breakdown of your reservation and will be included in the total amount to be paid. The request for accessories must be indicated on the reservation form and on the order form and cannot be made after the delivery of the vehicle

Any cancellation of an order arriving 31 days or more before the delivery date: €50 cancellation fee.

Any cancellation of an order arriving 30 days or less before the delivery date: €1000 (excluding VAT) cancellation fee will be charged by the manufacturer.

Any modification of an order sent less than 30 working days before the delivery date will be subject to prior approval by the maker

A vehicle left outside an approved return location is considered an abandoned vehicle.

If the vehicle is abandoned in the same city as the originally planned return center, the customer will be charged for all the actual costs incurred by the transport, in addition to ancillary fees (parking, storage, etc.) established by the manufacturer.

In addition to these actual costs, if the vehicle is abandoned in any other location, the customer will have to pay a fixed penalty fee of €400 if the vehicle is in France, and €600 if the vehicle is abroad.

You have the option to buy back the TT vehicle for yourself, a friend, or a family member under favorable conditions that take into account the duration of use under the Temporary Transit regime (Peugeot and Renault only).